FREE SHIPPING ON UK ORDERS OVER £40. INTERNATIONAL SHIPPING FROM £1.99.

FAQs


Allergies

All of our product's ingredients are listed in full online. We try to keep common allergens to an absolute minimum and where used, you will find these ingredients listed in bold.

We do occasionally update formulations, so if you have allergies, please be sure to check the ingredients prior to purchase.

If you find a product you would love to have but cannot use due to an ingredient, please contact us on hola@thunderbirdskin.com as we may be able to make you a custom formulation without that ingredient at no additional cost.

Combining Discounts

Unfortunately, offers cannot be combined. Any additional discount will have to be used on a seperate occasion.

My product looks different?

At Thunderbird Skin, we use no plasticisers, synthetic stabilisers, colourants, or masking fragrances.

As each of our products is 100% natural, there will be slight variations in texture, colour, and occasionally scent from batch to batch. Just as no two apples are the same, our oils, butters, and botanical extracts have slight differences in each certified container we receive.

Do you use Palm Oil?

Absolutely not! While our competitors might claim otherwise, there is no such thing as sustainable palm oil and the use of "sustainable" certifications such as RPSO has simply lead to greater deforestation and the expansion of plantations that are driving oragutans closer to extinction.

Thunderbird Skin shuns palm oil in all its forms and will never try to "PR" you with "we're working with our suppliers to change this." Does this cost us more? Absolutely but its worth it.

 Do you offer samples?

Absolutely! Samples of almost all our products are available to purchase here.

These are provided as either 5 or 10mls in a reusable and recyclable aluminium tin. Instructions for use can be found on each product's page.

My Hair Serum sample has leaked!

That is actually sealing wax. Simply peel it away and you're good to go!

Do you use parfum/fragrance?

We use no masking or synthetic fragrances in any of products as these are some of the most common skin irritants and sensitisers.

My product hasn't arrived yet

As we know you are aware, these are unprecedented times due to Covid. We are dispatching twice a day, 6 days a week. However, Royal Mail is still taking up to 14 business days to deliver Second Class mail (our standard free shipping option) to the UK due to local lockdowns.

If your parcel is time sensitive, please choose to upgrade to the First Class Tracked & Insured option as this is usually taking no more than 3 days to arrive.

If you feel your parcel is taking longer than expected, please wait until 13 business days have passed since dispatch before contacting us on hola@thunderbirdskin.com. Please note that we are unable to make a claim with Royal Mail on your behalf and issue a replacement until this time frame has been passed.

My product was damaged in the post

We are so sorry to hear that! Please contact our customer service on hola@thunderbirdskin.com so that we can file a claim with Royal Mail on your behalf and issue your replacement. Please include clear photos documenting the damage, including the packaging.

Do you deliver where I live?

Absolutely! We deliver worldwide.

Can I return my item?

We're sorry to hear your purchase isn't working out! You can read all about our Returns Policy here. Provided your item is still in a new, unused condition, you can absolutely return it within 14 days of purchase.

If you have particularly sensitive skin and are worried whether or not a product might work, please order a Sample Size in the first instance which comes with a code for 20% off your next full size purchase!